🛠️ Help Center – AI Gallery Art Studio FAQ & Policies

🛠️ Help Center – AI Gallery Art Studio

Welcome to the AI Gallery Art Studio Help Center. Here you'll find answers to common questions about digital downloads, USB flash drives, shipping, returns, usage rights, and shop policies. Whether you're purchasing a digital-only item or a USB + digital hybrid bundle, our goal is to give you a smooth, reliable, and enjoyable experience.

🗂️ Can I download my digital files on a mobile phone or tablet?

Some phones and tablets block ZIP file downloads by default.
If your download does not start right away, please use the secure link sent to your email and download your files from a computer or laptop.

Your digital files are always delivered instantly by email, so your purchase is never lost.

💾 Bonus: USB Version = No ZIP Files

USB drives contain uncompressed JPG files and work as plug-and-play on any Windows, macOS, or Linux computer.
No extracting, no ZIPs — simply open the folder and enjoy your artwork instantly.

📜 Copyright & Intellectual Property

All artwork sold by AI Gallery Art Studio is original and protected by copyright law.
Unauthorized redistribution, reproduction, or commercial use is prohibited.
We enforce DMCA protections to safeguard both our artists and our customers.

❓ What’s the Difference Between Digital Downloads and USB Hybrid Bundles?

Digital Downloads

  • Delivered instantly by email after checkout

  • Files arrive as a ZIP containing your artwork

  • No physical shipping required

USB + Digital Hybrid Bundles

  • You receive both instant digital access by email and a physical USB flash drive

  • The USB arrives preloaded with the same files for offline use

  • Ideal for customers who want a physical backup

Each product listing clearly states whether it is digital-only or USB + digital hybrid.
Please review the product description before placing your order.

📨 Shipping Information

Digital Downloads

  • Delivered instantly by email worldwide

  • No shipping fees

USB Flash Drives

  • Processed in 1–2 business days

  • Shipped via standard lettermail (no tracking)

  • Canada: CA$4 flat rate, delivery in 3–9 business days

  • United States: CA$8 flat rate, delivery in 4–8 business days

Your digital files are always emailed immediately for backup access.

🔁 Refund & Return Policy

Digital Downloads

  • Non-refundable due to their nature

  • If you experience technical issues, we will assist you until your files are accessible

USB Flash Drives

  • Each USB is fully tested before shipping

  • Returns accepted only for defective USBs within 7 days of delivery

  • If confirmed defective, a 50% refund will be issued

  • Return shipping is the customer’s responsibility

📃 Usage Rights

Artwork purchased from AI Gallery Art Studio is intended for personal use, including:

  • Home display

  • Gifts

  • Student projects

  • Non-commercial blogs

  • Personal printing

  • Inspiration boards

Some products allow limited commercial use, such as:

  • Handmade or small-run items (under 100 units)

  • Social media graphics

  • Custom invitations

Prohibited uses include:

  • Reselling or redistributing the artwork (even if modified)

  • Mass production

  • Print-on-demand platforms

  • NFTs, logos, book covers, or branding

For extended licensing or wholesale inquiries, please contact us directly.

🌍 Do You Ship Internationally?

  • USB products: Canada and the United States

  • Digital downloads: Available worldwide

💡 Choosing Between Formats

Digital Downloads

  • Instant delivery by email

  • No shipping costs

  • Ideal for customers outside North America

USB Flash Drives (SanDisk USB 3.0, 16 GB)

  • Includes instant digital download + a physical USB shipped to you

  • Contains uncompressed JPG files — plug-and-play

  • Fast transfer speeds with USB 3.0 (up to 150 MB/s)

  • Excellent for offline storage and backup

🖴 USB Flash Drive Details

All USB hybrid bundles are delivered on genuine lightweight SanDisk USB 3.0 flash drives for speed and reliability.

Specifications:

  • USB 3.0 (up to 150 MB/s)

  • 16 GB storage capacity

  • Standard USB Type-A connector

  • Preloaded with all your purchased artwork

Every USB is individually tested before shipping.

Care Tips:

  • Back up your files after opening

  • Eject the drive safely

  • Avoid heat, moisture, drops, and magnetic fields

We guarantee each USB is functional at the time of shipping.
AI Gallery Art Studio is not responsible for data loss due to mishandling, improper storage, or hardware failure.
Customers are encouraged to maintain backups for long-term access.

What if I accidentally receive the wrong digital bundle?

No stress — I can fix that right away.
If you ever receive the wrong instant-download bundle by accident:

  1. Send me a quick message with your order number

  2. Tell me the bundle you meant to purchase

  3. I will personally email you the correct ZIP file at no extra cost

My priority is to make sure you always receive the exact artwork you intended to buy. If something goes wrong, I’ll make it right fast.

About gallery updates & files

Galleries may occasionally be refined over time.
If you ever notice a missing file compared to the current gallery, just email me and I’ll happily send it to you.